Terms and conditions

English translation. In case of discrepancy, the Spanish version prevails.

1. CANCELLATIONS

CANCELLATION 30 DAYS IN ADVANCE – 06 DAYS AFTER TRIP CONFIRMATION

OPERATING, TICKET AND TRAIN COSTS

• A cancellation request received 30 days before the trip, or 05 days or more after the confirmation is sent, is subject to an operating cost penalty of US$ 45.00 per person.
• Tickets for Wayna Picchu, Machu Picchu Mountain and Machu Picchu carry a full penalty, so these amounts are non-refundable; these policies are set by the Ministry of Culture.
• Train tickets also carry an additional penalty of 15% of the original ticket price; these policies are set by INCA RAIL and PERU RAIL.
• Hotel bookings are subject to each hotel’s own policies.

CANCELLATION LESS THAN 30 DAYS IN ADVANCE – 04 DAYS AFTER TRIP CONFIRMATION

OPERATING, TICKET AND TRAIN COSTS

• If a cancellation request is received less than 30 days before the trip, or 04 days after the confirmation is sent, it is subject to an operating cost penalty of US$ 45.00 per person.
• Tickets for Wayna Picchu, Machu Picchu Mountain and Machu Picchu carry a full penalty, so these amounts are non-refundable; these policies are set by the Ministry of Culture.
• Train tickets also carry an additional penalty of 50% of the original ticket price; these policies are set by INCA RAIL and PERU RAIL.
• Hotel bookings are subject to each hotel’s own policies.

LAST-MINUTE CANCELLATION – 72 HOURS.

• If a cancellation request is received only 72 hours before the trip, the penalty is 100%.

SPECIAL CASE: INCA TRAIL

• If only the Inca Trail service is canceled, ONCE THE SERVICE IS CONFIRMED no refund will be given for that service, due to its nature.

SPECIAL CASES BEYOND OUR CONTROL

• In the event of cancellation for reasons beyond our control, such as natural disasters, protests, strikes, emergency decrees or any event that makes it impossible to carry out a tour that is already scheduled. In this case, the penalty will be 50% of the agreed amount.

2. REFUNDS

The refund process also depends on third parties (Hotels – Trains – Tickets – Flights)

• For TRAINS, the procedure must be done in person, and the supplier companies take approx. 20 days to process the claim.
• For entrance tickets, only changes are allowed, but if there is a special situation, this procedure takes approx. 15 days.
• For hotels and flights, we must follow each company’s policies.
• Refunds will be made through the same method used for the original payment.
• For credit cards and bank transfers, processing takes 15 days.

3. DATE CHANGES

DATE CHANGE 30 DAYS IN ADVANCE – 05 DAYS AFTER TRIP CONFIRMATION
OPERATING, TICKET AND TRAIN COSTS

• If a cancellation request is received 30 days before the trip, or 05 days or more after the confirmation is sent, it is subject to an operating cost penalty of US$ 00.00 per person.
• Tickets for Wayna Picchu, Machu Picchu Mountain and Machu Picchu carry a penalty of US$ 15.00, so these amounts are non-refundable; these policies are set by the Ministry of Culture.
• Train tickets also carry an additional penalty of 5% of the original ticket price; these policies are set by INCA RAIL and PERU RAIL.
• Hotel date changes are subject to each hotel’s own policies.

DATE CHANGE LESS THAN 30 DAYS IN ADVANCE – 03 DAYS AFTER TRIP CONFIRMATION
OPERATING, TICKET AND TRAIN COSTS

• If a cancellation request is received 30 days before the trip, or 05 days or more after the confirmation is sent, it is subject to an operating cost penalty of US$ 00.00 per person.
• Tickets for Wayna Picchu, Machu Picchu Mountain and Machu Picchu carry a penalty of US$ 15.00, so these amounts are non-refundable; these policies are set by the Ministry of Culture.
• Train tickets also carry an additional penalty of 10% of the original ticket price; these policies are set by INCA RAIL and PERU RAIL.
• Hotel date changes are subject to each hotel’s own policies.

SPECIAL CASE: INCA TRAIL

• A date change for the Inca Trail service can be made SUBJECT TO AVAILABILITY, with a penalty of US$ 120.00 per person.

4. PRICES AND RATES

• All tour prices and rates are in US dollars
• Our prices may vary on holidays: Holy Week, Christmas, New Year’s (a company representative will inform you of this change in advance)
• Tour package prices and rates are per person, based on double occupancy in a standard room at all hotels, and include services, transfers, the listed excursions, specialized guides and entrance tickets (unless different conditions are specified)
• Prices and rates do not include extra expenses such as tips, airport taxes, airfare, excess baggage or any other service not specified in the program.
• If the personal information the client sent for the booking is incorrect, or if any data changes and/or needs updating (passports), the client must inform the agency immediately by email, and we will update the data right away. These changes incur a data change penalty set by the supplier companies. These costs will be paid by the client.

5. VISAS, DOCUMENTS, PERMITS AND INSURANCE

• By booking Tari Tours Peru services, all clients agree to obtain, on their own, the valid documents and permits required to carry out the itinerary activities normally; they must also carry during the excursions the documents whose details they sent at the time of booking.
• By booking the company’s services, all clients agree to allow the company representative to make a copy of their personal documents (passport, national ID card, DNI, etc.) (The company will keep this information confidential and will use it only for accounting and administrative procedures)
• Under current Peruvian law, a tourist may not stay in the country for more than 60 days, according to their Andean Migration Card (TAM); therefore, if a foreign client taking the trip has been in Peru for more than 60 days, they must pay the additional 18% IGV (Peruvian sales tax) on the tour total.

6. ITINERARIES

• Itineraries are planned with great care; however, for operational reasons it may be necessary to change the order of activities or the specified route and, although such cases may be occasional, the itinerary in general should be considered only a basic guide.
• The company reserves the right to make changes, without prior notice, to the order of excursions or trips due to weather conditions, river levels, arrival or departure times of planes, buses or trains, or any other relevant reason; these changes will ensure your safety and the smooth running of your trip.
• If itinerary activities change, are rescheduled at the last minute or are canceled due to flight delays, social conflicts, bad weather, road blockades or any other problem caused by third parties, the company is not responsible for refunding amounts to clients.

7. BOOKINGS

• To make a booking, the company requires the client to pay 20% of the tour total, using our authorized payment methods sent by the sales agent; the remaining 80% of the tour must be paid in cash, in US dollars, on the first day after arriving in Cusco, to the staff member assisting the client.
• To confirm the booking, we need the following information for each passenger taking the trip: Full Name, Passport Number, Nationality, Age, Sex. We recommend that you let us know about allergies, illnesses, passenger conditions, characteristics of each passenger, dietary preferences, etc.
• Once the prepayment is made, our sales agent will send an email confirming the booking of the tour package chosen by the client; this email is a document that guarantees the booking. After receiving the confirmation, the client must check the content of the email in detail and reply to it.
• If your booking includes hotel nights, hotel confirmation is subject to availability; if the hotel specified in the confirmation email has no vacancy, the client will be given another one of similar category and price
• The company reserves the right to accept last-minute bookings (24 hours before the client arrives at the destination); in that case, the company will expressly state the special conditions of that booking, which will include special schedules if applicable. These conditions must be mutually agreed with the client and will be recorded by email

8. DATA PRIVACY POLICY

• Tari Tours Peru informs you of its Privacy Policy regarding the processing and protection of the personal data of users and clients that may be collected when they fill out forms on the website, send emails to our addresses, use the virtual chat or make online purchases on the website www.taritoursperu.com
• Users and/or clients provide their personal data voluntarily, in an informed and secure way; therefore, using the forms or the virtual chat, sending emails and buying services online imply acceptance of this Privacy Policy and of the conditions included in these policies, in accordance with Ley N°.29733 – Ley de protección de datos personales (Peru’s Personal Data Protection Law).

9. PRINCIPLES APPLIED TO DATA PROCESSING

Principle of legality

• Personal data is processed as established by law. Collecting personal data by fraudulent, unfair or unlawful means is prohibited.

Principle of consent

• The owner of the personal data must provide the information voluntarily and with full consent.

Principle of purpose and proportionality

• The personal data requested from the client and/or user is strictly what is necessary, to be used confidentially for purposes specifically related to the service purchased.

Principle of quality

• The personal data processed must be true, accurate and up to date, necessary and appropriate for the purpose for which it was collected.
• Its security must be guaranteed, and it will be kept only for as long as necessary to fulfill the purpose of the processing.

Principle of security and adequate level of protection

• Tari Tours Peru, as the party responsible for processing your personal data, adopts the technical, organizational and legal measures necessary to guarantee the security of personal data.

Jurisdiction and applicable law

• These terms and conditions are governed, without exception and in all their points, by Peruvian law and will be interpreted in accordance with it.
• In the event of any discrepancy, disagreement or conflict arising from the interpretation, validity, scope and/or application of these general terms and conditions, users will contact Tari Tours Peru by email at info@taritoursperu.com
• If no solution can be reached, and to guarantee users full access to justice, users may submit their complaint to the Autoridad Nacional de Protección de Datos Personales (Peru’s National Personal Data Protection Authority). www.minjus.gob.pe/proteccion-de-datos-personales.